We understand the BC climate because we live and build here. Experience the peace of mind that comes with true local support, proven coastal engineering, and a team that has stood behind its products since 1977.
The best warranty is the one you never have to use. By manufacturing right here on Vancouver Island, we design and build our windows for the conditions they will actually face — engineering out the common failure points that affect standard windows in our coastal climate.
We rely on a fully Canadian supply chain, utilizing Canadian-extruded uPVC. This ensures strict quality control and guarantees that the core material of your windows is formulated to withstand the Island's specific temperature swings and high UV exposure without degrading.
Salt air is notoriously hard on moving parts. To combat this, we use stainless steel and specialized non-corrosive components throughout our window assemblies. They are built specifically for longevity in coastal conditions, ensuring your windows operate smoothly for decades.
Our patented V-Perfect™ welding process not only produces beautiful flawless, seamless corners. It provides stronger welds for improved structural integrity. While a standard PVC window corner weld will typically break when subjected to 650 to 850 pounds of force, we tested our V-Perfect corners to 1,850 lbf—and they still didn't break.
We use Super Spacer™ warm-edge technology to improve efficiency and reduce Argon gas leakage. Unlike traditional aluminum spacer bars, which expand and contract at a different rate than glass and increase the risk of premature seal failure, our warm-edge technology is built to last.
"High-performance" isn't just a marketing claim for us; it is a test result. Our windows are ENERGY STAR® rated, achieve A3 air leakage performance , and exceed requirements for water penetration resistance and structural wind load performance.
For decades, we have led the industry with a commitment to quality and our industry-leading after-sales-service program.
Because our products are engineered to thrive in the harshest Vancouver Island West Coast elements, they simply don’t fail like standard windows do. When an issue does arise, we strive for prompt, often same-week resolution.
Unlike mainland or out-of-province manufacturers that might make you wait months for a service technician, if they follow through at all, our localized approach means you get the support you need, exactly when you need it.
Many off-island manufacturers significantly reduce warranty coverage on moving parts for homes located within 5 km of salt water. Our warranty does not penalize you for wanting a view.
Most “30-30-30” or “lifetime” or warranties include prorated terms, leaving homeowners paying out of pocket for manufacturing defects after just five years. ThermoCare™ provides coverage without the hidden depreciation.
When you need a part or service item, you shouldn’t have to wait for a replacement to be shipped from the mainland. Because we manufacture locally in Cobble Hill, our dedicated Island technician has the parts on hand for prompt, often same-week resolution.
Replacing your windows is a long-term investment, and you need a company that will be there when it matters. We have been manufacturing on Vancouver Island and standing behind our products for nearly 50 years.
Many off-island manufacturers market heavily on the Island, claiming “lifetime” or “30-year” warranties, but the fine print tells a different story. We believe your investment should be protected by real coverage, not loopholes. Here is how ThermoCare™ stacks up.
ThermoCare™
"Mainland 30-Year"
"National Network" Brand
"Mainland Commercial" Supplier
Frame Warranty
Lifetime coverage for as long as you live in your home.
Claims 30-year, but the coverage value drops to 75% after 5 years , 50% after 10 years , and 25% after 20 years.
Limited to 20 years.
Limited to 3 years.
Moving Parts
10 years.
5 years, reduced by 50% within 5km of the ocean.
10 years, no coverage within within 2.4km of Salt Water.
2 years.
Transferability
Transfers to subsequent owners for up to 20 years. Adding real value to your property.
Highly restricted. The warranty can only be transferred once. If the home is sold a second time, the warranty is completely void.
Drops to only 10 years of coverage from the original date of delivery upon transferring title.
Transferability is not specified or guaranteed.
