Product Support

Transportation and Storage

If products must be stored before installation, store upright on a level surface in a dry, well ventilated area. Properly space units to avoid damage from movement.

Do not expose uninstalled products to excessive heat, extreme dryness, high humidity, direct sunlight, or sudden changes in temperature.

Drainage Systems

Window and door products with drainage systems are designed to channel water away from the unit. During heavy rain, water may collect or pool on the sill of your window or door. The system is designed to drain water out through the weep holes on the exterior of the unit on the bottom of the sill.

Due to product design, water may not drain immediately. If the water does not drain or pooling continues, check weep holes for dirt or debris and clean as necessary.

Condensation

Condensation on the interior and exterior surfaces of window and door products results when there is too much moisture in the air. Condensation does not indicate a failure of the glass in your window or door unit.

Cleaning and Maintenance

Regular cleaning is recommended to keep your windows looking great and operating properly over time.

Some environments are more prone to buildup of common substances such as airborne dirt, dust, smoke, salt spray and other general airborne industrial solids.

Windows and doors installed in these environments may require additional cleaning. Use a clean cloth with mild soap and water to wash away residue. Do not wash units in direct sunlight. Avoid using newspaper, razor blades and abrasive cleaners or solvents.

Washing windows and doors with pressurized tools may cause damage and will void the warranty. For recommended cleaners and solutions for stubborn residue, please contact Thermoproof.

To clean screens, remove them from the window or door. Wash with soft bristle brush and mild soapy water. Rinse with fresh water. Additional care may be required to prevent corrosion.

To clean hardware, use a clean cloth with mild soap and water to wash away residue. Some environments are more prone to dirt buildup or corrosion and may require regular cleaning.

For smooth operation, window and door hardware or other moving components may need to be cleaned and lubricated. Dry lubricant spray is recommended.